Jonathan S. Walker

Driving long-term strategic competencies through customer empathy and experience management with a particular expertise in financial services

With a proven track record in:

Insights and analytics
Market research and customer insights
Focus groups and customer insight events
Strategy and strategic implementation
Customer experience management
Marketing mix management
Public relations and government affairs

Industry experience in:

Financial services
Retail
Brand and product development

Scalable Business Results

Customer Experience

Delivering meaningful, effective, and powerful customer experiences

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Business Strategy

Aligning tactics to business values, mission, and objectives leads to execution

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Financial Services

Seeing American household finances in a unique way can lead to effective innovation

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Effective Business Execution

It isn’t enough to have a strategy, you have to have a plan to get from here to there

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Measurement and Optimization

Looking beyond the business dashboard to discover what is really happening

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Developing an Effective Corporate Culture

Creating consensus around what you stand for

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Customer Impact

The power of understanding to change lives and business fortunes through:

Customer insights

Customer empathy

Customer segmentation

Customer experience management

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Collage of blurred faces with the phrase "Be Curious"

Endorsements

"Jonathan’s truly the perfect blend of left and right brain resulting in his unmatched ability to think outside the box, view things from many different perspectives as well as provide an endless supply of ideas for every initiative, challenge, opportunity, and problem."

— Stacey Heinz (Customer Experience)
"I've encountered few people in my career who have the customer orientation that Jonathan has. He brings big picture insights and vision to his business partners, which leads to better products and services for his customers."

— Jason Goldberg (Financial Services Executive)
"Jonathan is brilliant, strategic, entrepreneurial and one of the most articulate, intelligent executives I've ever worked with. He is a master of market research, consumer insights, and a real champion of the consumer."

— Patsy Hauer (Creative and Brand Executive)
"Working with Jonathan is like working with an encyclopedia of your brand. He works to uncover valuable consumer and competitive insights that will enable you to deliver relevant programs and messages that connect with consumers."

— Amy Shineman (Marketing Executive)
"Jonathan has a keen mind that immediately grasps the root of an issue while retaining the flexibility to approach it from a number of directions. Jonathan always gravitates to the creative solution benefitting the widest range of constituents."

- Ben Riggsby (Business Executive)
"With both analytical and creative imaginations, Jonathan thrives in both worlds and helps others quickly see simple solutions to complex problems."

- Ian Avery (Merchant / Retailer)
"I've worked in a corporate environment for over 20 years, but few have people have impressed me as much as Jonathan. Incredibly brilliant - one of the most intelligent people I've ever worked with - highly ethical, empathetic and yet analytical, full of common sense and just plain fun."

- Melissa Hall (Retail Executive)
"What sets Jonathan apart from the rest is his natural ability to lead and mentor his colleagues. His passion, ideas, and creativity to support customer satisfaction and growth are second to none."

- Matthew Mason (Retail Operations)

Contact Me

Name

First Name

Last Name

Subject

Message

Jonathan S. Walker

Customer Experience

Business Strategy

Financial Services

Effective Business Execution

Measurement and Optimization

Developing an Effective Corporate Culture

Customer Impact

"Jonathan’s truly the perfect blend of left and right brain resulting in his unmatched ability to think outside the box, view things from many different perspectives as well as provide an endless supply of ideas for every initiative, challenge, opportunity, and problem."

"I've encountered few people in my career who have the customer orientation that Jonathan has. He brings big picture insights and vision to his business partners, which leads to better products and services for his customers."

"Jonathan is brilliant, strategic, entrepreneurial and one of the most articulate, intelligent executives I've ever worked with. He is a master of market research, consumer insights, and a real champion of the consumer."

"Working with Jonathan is like working with an encyclopedia of your brand. He works to uncover valuable consumer and competitive insights that will enable you to deliver relevant programs and messages that connect with consumers."

"Jonathan has a keen mind that immediately grasps the root of an issue while retaining the flexibility to approach it from a number of directions. Jonathan always gravitates to the creative solution benefitting the widest range of constituents."

"With both analytical and creative imaginations, Jonathan thrives in both worlds and helps others quickly see simple solutions to complex problems."

"I've worked in a corporate environment for over 20 years, but few have people have impressed me as much as Jonathan. Incredibly brilliant - one of the most intelligent people I've ever worked with - highly ethical, empathetic and yet analytical, full of common sense and just plain fun."

"What sets Jonathan apart from the rest is his natural ability to lead and mentor his colleagues. His passion, ideas, and creativity to support customer satisfaction and growth are second to none."

Contact Me